Returns & exchange policy

Furniture is bulky and costly to send back, so we don't accept returns for a change of mind. If something arrives damaged, defective or isn't what you ordered, we'll put it right at no cost to you.

• Damage in transit: a broken frame or legs, torn or stained upholstery, crushed parts.
• Manufacturing defects: loose joints, wobbly legs, faulty stitching or finish.
• The wrong item: a different product, colour or size from the one you ordered.

Tell us within 48 hours of delivery: email poufeewoods@gmail.com or call +91 99992 16057 with your order number and:

• Photos of the item showing the problem.
• Photos of the outer packaging and its shipping label.
• An unboxing video, if you have one. It helps us resolve things faster.

Please keep the item and its original packaging until we've resolved your request.

We review your report and reply, usually within 1–2 business days. Once it's approved, we arrange a free pickup and send a replacement of the same item. If a replacement isn't available, we refund you in full (see our refund & cancellation policy).

• Change of mind, or a piece that doesn't suit your space.
• Damage from misuse, accidents, pets, improper cleaning, or normal wear and tear.
• Small differences in colour, texture or sheen. Velvet and wood vary naturally, and screens show colours differently.
• Problems reported more than 48 hours after delivery. Manufacturing defects that appear later are covered by the warranty on the product's page.

We exchange an item only for the same product, when it arrived damaged, defective or wrong. To get a different colour or model, please place a new order.