Privacy policy

Mohd Munazir, trading as Pouffy Manufacturer ("we", "us") runs Pouffy on this website. This policy explains what personal information we collect when you browse, create an account or place an order, what we use it for, and your rights.

• Contact details: your name, email address and phone number.
• Delivery and billing addresses.
• Your orders: what you bought, how you paid and the delivery status.
• Account details: your email and password. Passwords are stored securely by our sign-in provider, and we never see them in plain text.
• Anything you send us: messages, custom-order requests and the photos you upload with them.
• Technical information needed to run and secure the site, such as browser type, device and IP address.

Payments are handled by Shiprocket Checkout and its payment partners (banks, UPI apps and card networks). We never receive or store your card number, UPI PIN or netbanking password. We only receive the result of the payment, such as the method used and a transaction reference.

• To process, deliver and support your orders, returns and refunds.
• To send you updates about your order.
• To reply to your messages and custom-order requests.
• To prevent fraud and keep the site secure.
• To meet our legal, tax and accounting obligations.

We don't sell your personal information.

• Shiprocket, which runs our checkout and books our shipments.
• Courier partners, who need your name, phone number and address to deliver your order.
• Payment providers, to process your payment.
• The hosting and database providers that store the site's data for us.
• Government authorities, when the law requires it.

We use essential cookies to keep you signed in, and your browser's local storage to remember what's in your bag. We don't use advertising or tracking cookies. The checkout, provided by Shiprocket, runs on our pages and may set its own cookies to process your payment.

We keep your account details while your account is open. Order records are kept for as long as tax and accounting laws require, even if you close your account.

Under India's Digital Personal Data Protection Act, 2023, you can ask to see, correct or update the personal information we hold about you, or to delete it (except where the law requires us to keep it), and you can withdraw consent you've given. Email poufeewoods@gmail.com to make a request.

The site is served only over encrypted connections (HTTPS), and access to customer data is limited to the people and services that need it to run the store.

The site isn't meant for anyone under 18. Please don't place orders or send us personal information if you are under 18.

For any concern about how your personal information is handled, contact our grievance officer, Mohd Munazir, at poufeewoods@gmail.com or C-257, Jamia Nagar, Abul Fazal Enclave Part 2, New Delhi, South East Delhi, Delhi 110025. We'll respond within 30 days.

If we change this policy, we'll update it here and change the date at the top of the page.