Cancelling an order
Orders can't be cancelled once they're placed, because we start preparing them for dispatch straight away. Please check your items, colours and delivery address before you pay.
If we cancel your order
If we can't fulfil an order, for example because an item has sold out or no courier serves your PIN code, we'll cancel it, let you know, and refund you in full.
When you get a refund
- We cancel your order, as above.
- We approve a damaged, defective or wrong-item report and can't send a replacement (see our returns & exchange policy).
How refunds are paid
- Prepaid orders are refunded to the original payment method within 5–7 business days of approval. Your bank may take a few more days to show it.
- Cash on Delivery orders are refunded by bank transfer or UPI to details you share with us, within 5–7 business days of receiving them.
Delivery is free, so a refund is always for the full amount you paid for the item.
Failed or duplicate payments
If money left your account but you didn't get an order confirmation, your bank or payment provider usually reverses it automatically within 5–7 business days. If it doesn't, email poufeewoods@gmail.com with the transaction reference and we'll help.